Crisis Communication

Introduction

1. Understanding Crisis Response

3 videos
Video: Identifying your different audiences
Video: Deciding how to contact your audiences
Video: Assessing communication resources

3. Assembling a Core Crisis Communication Team

5 videos
Video: Identifying crisis team members
Video: Establishing a chain of command
Video: Appointing a crisis communication leader
Video: Appointing a spokesperson
Video: Establishing a crisis command center

4. Developing Statements

5 videos
Video: Gathering proactive statements
Video: Developing hold statements
Video: Developing reactive statements
Video: Apologizing during a crisis
Video: Avoiding common crisis response mistakes

5. Post-Crisis Evaluation

2 videos
Video: Reviewing your crisis response
Video: Releasing a post-crisis assessment

Conclusion

1 video
Video: Proactive crisis planning
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Crisis Communication

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Syllabus

Introduction 0/1

1. Understanding Crisis Response 0/3

3 videos
Video: Identifying your different audiences
3.1 minutes
Video: Deciding how to contact your audiences
4.1 minutes
Video: Assessing communication resources
3.6 minutes

3. Assembling a Core Crisis Communication Team 0/5

5 videos
Video: Identifying crisis team members
3.5 minutes
Video: Establishing a chain of command
3.2 minutes
Video: Appointing a crisis communication leader
3.6 minutes
Video: Appointing a spokesperson
3.2 minutes
Video: Establishing a crisis command center
2.3 minutes

4. Developing Statements 0/5

5 videos
Video: Gathering proactive statements
4.3 minutes
Video: Developing hold statements
6 minutes
Video: Developing reactive statements
4.1 minutes
Video: Apologizing during a crisis
4.1 minutes
Video: Avoiding common crisis response mistakes
3.8 minutes

5. Post-Crisis Evaluation 0/2

2 videos
Video: Reviewing your crisis response
3.4 minutes
Video: Releasing a post-crisis assessment
3 minutes

Conclusion 0/1

1 video
Video: Proactive crisis planning
1 minutes

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